Undue burden

An undue burden is a requirement of Title II or Title III of the Americans with Disabilities Act (ADA) that would cause a significant difficulty or expense if carried out. This means that a state or local government or its agencies, or a business or nonprofit organization covered by the ADA, does not have to provide an auxiliary aid or service, or a modification, if providing it would cause a significant administrative or financial difficulty. Undue burden is similar to undue hardship under Title I (employment).

When deciding whether something is an undue burden, you have to look at several factors. These factors include the overall cost involved in light of the entire organization and any parent organization, and the operation and nature of the organization. If an auxiliary aid or service is an undue burden, the organization must look for an effective alternative. For example, if a small, private museum cannot afford to provide a sign language interpreter for a museum tour on short notice, a written copy of the tour guide’s script might be an alternative.


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  • Introduction to the Service Animal Toolkit
    07/27/2022- Do customers bring dogs into your business claiming they are service animals, emotional support animals, comfort dogs, or therapy dogs? Join Chris Sweet, technical assistant for the Northeast ADA Cent...
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    01/28/2021- While COVID-19 was certainly one of the largest stories of 2020, other ADA items of note happened as well. Join the technical assistance team of the Northeast ADA Center as they review the year 2020....
  • ADA 101.2 Overview of Title I and Employment
    04/26/2021- This webinar is the third in the Northeast ADA's ADA 101 series. Intended for those new to the Americans with Disabilities Act or for those wanting a refresher, this webinar will focus on the employme...
  • ADA 101.1 Defining Disability
    03/26/2021- This presentation builds on the introduction to the Americans with Disabilities Act (ADA) given in the webinar ADA 101. Intended for those new to the ADA or for those wanting a refresher, this webinar...

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2010 ADA Standards for Accessible Design
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What is the EEOC?
Social media banner with a background image of a judge’s gavel and sounding block. The text says: What is the US Equal Employment Opportunity Commission (EEOC)? The EEOC is the federal agency that enforces employment-related nondiscrimination laws, including the employment provisions in Title I of the Americans with Disabilities Act.
What is ADA PARC?
Social media banner with a background image of two people raising their hands to speak. The text says: What is the ADA Participation Action Research Consortium (ADA PARC)? This national collaboration gathers data about community living, community participation, and work/economic participation of people with disabilities.
Olmstead Decision
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Service animals and businesses – two tips
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